How To Make A Complaint

How to contact us

We are committed to providing high-quality products and services to all our clients. When something goes wrong, we need you to tell us about it. This will help us improve our standards.
Our Complaints Procedures are designed to be consistent with regulatory requirements.We are committed to providing high-quality products and services to all our clients. When something goes wrong, we need you to tell us about it. This will help us improve our standards.
Our Complaints Procedures are designed to be consistent with regulatory requirements.

Email: [email protected]

Address: First Floor, 88 Leadenhall Street London, EC3A 3BP, United Kingdom

What will happen next?

We will send you a written acknowledgement within 3 business days of receiving your complaint, confirming receipt of your complaint and enclosing a copy of these procedures.

We will then investigate your complaint. This will normally involve passing your complaint to our Head of Risk and Compliance, who will conduct the investigation.

We will do everything we can to resolve your complaint quickly and fairly. If we need additional information to investigate the issue, we will contact you.
For more complex issues, we may need more time to investigate your concerns. If this is the case, we will send you a letter outlining the next steps and when you can expect to hear from us. Once we have completed a thorough investigation, we will give you a final response which will outline the details of our investigation, how we reached our decision and what we are going to do to put things right.
If we are unable to resolve your complaint to your satisfaction, you may be entitled to refer the complaint to an independent body for adjudication, details of which can be found below: